International Refund and Cancelation

International Order, Payment, Refund & Cancellation Policy

Dynamic Jewelove

This policy applies to all international customers placing orders on our website.

1. Order Placement & Advance Payment

  • For all international orders, 50% of the product value must be paid in advance at the time of order placement as a booking amount.

  • This advance payment confirms the order and allows us to start processing and packing.

  • The remaining payment is collected after the parcel is fully packed, as the exact parcel weight and dimensions are known only after packing.

2. Final Payment Before Dispatch

  • Once packing is completed, we will inform the customer of:

    • Remaining product balance

    • Applicable international shipping charges

  • The remaining payment (including shipping charges) must be completed before dispatch.

  • The parcel will be dispatched only after full payment is received.

If the remaining payment is not completed, the order may be treated as cancelled and the advance amount may be non-refundable.

3. No Returns for International Orders

  • We do not accept returns for international orders under any circumstances.

  • Returns are not accepted for reasons including:

    • Transit damage

    • Color or design variation

    • Change of mind

    • Customer preference

4. No Refund Policy

  • No refunds are provided for international orders once confirmed and processed.

  • Product value, advance amount, and any charges paid are non-refundable.

5. Damage During Transit

  • All products are packed with multi-layer secure packaging.

  • Once the parcel is handed over to the courier:

    • Any loss or damage during transit is governed by courier policies

    • Dynamic Jewelove is not responsible for transit damage

  • No refund or replacement is possible for international transit damage.

6. Order Cancellation

  • Cancellation is allowed only before packing and dispatch.

  • Once the order is packed or dispatched, cancellation is not possible.

  • If cancelled before dispatch:

    • Refund, if any, will be at our discretion

    • Payment gateway or processing charges may be deducted

7. Cancellation After Dispatch / Refusal of Delivery

  • Orders cannot be cancelled after dispatch.

  • Refusal to accept delivery will be treated as Return to Origin, and:

    • No refund will be issued

8. Customs Issues & Failed Delivery

  • If a shipment is delayed, held, seized, or rejected by customs due to local regulations or missing documents:

    • No refund or return will be applicable

  • If delivery fails due to incorrect address or customer unavailability:

    • No refund will be provided

9. Final Sale Clause

  • All international orders are treated as FINAL SALE.

  • No return, no exchange, and no refund applies once the order is confirmed.

10. Customer Agreement

By placing an international order, the customer confirms that they have read, understood, and agreed to all international order placement, payment, refund, and cancellation terms stated above.

 

📞 Customer Support

For any shipping or tracking-related queries, contact us:

📱 WhatsApp: +91 97727 43762
📧 Email: dynamicjewelove@gmail.com

Address:
1st Floor, Nandwana Mansion
Sansar Chand Road
Jaipur – 302001 (Raj) India

Working Hours:
Monday to Saturday
10:00 AM to 6:00 PM